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Customer Service Expert Dr. Joseph Michelli in The New York Times
November 1, 2008
Dr. Joseph Michelli, specializes in 'catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.' One of his recent articles was published in The New York Times on frustrating and illuminating consumer experiences that led to the writing of his newest book and speaking topic featuring "The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company".
Check out The New York Times article, How I Achieved Inner Peace (Despite the Concussion), and if you are in search of a great speaker on customer service, best-practices business principles and enduring brands, consider Joseph Michelli for your next event.
Categories : Business/Finance/Economy