Catching What's Going Right in the World

Joseph Michelli is an internationally sought-after speaker, organizational psychologist, and business consultant. In addition to writing best-selling books about enduring business principles, he hosted an award-winning daily radio program in Colorado for more than a decade.

He transfers his knowledge of exceptional business practices through dynamic keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. Michelli’s most requested topics are:

Now More Than Ever: The Importance of Customer Experience in a Tight Economy. Let’s face it – consumer behaviour has fundamentally changed since the third quarter of 2008. While some business leaders have decided to drop prices to the lowest possible level, others have sought ways to add value to their existing good and services. In this presentation, Michelli delineates how to strategically design a relevant experience targeted to customer retention and acquisition of your competitors’ disgruntled customers.

Sustainable Business – The Art Focusing on Your Existing Customer. Conservative estimates suggest it costs six times more to attract a new customer than to retain an existing one. When consumers cut back on their spending patterns, it is all the more important to focus on customer retention. In this keynote, Michelli will identify the drivers of loyalty and help audiences understand how to allocate limited financial and staff resources for maximum customer experience return.

Own it and They Will Come.Who delivers compelling experiences that draw customers? The short answer is everyone in the business. This keynote challenges each audience member to take an ownership stake in their business to assure its long-term viability. Michelli will show how a single employee can change a culture, lift morale, innovate breakthrough products, create customer evangelists, and even save a business. This inspirational presentation is an impassioned yet optimistic call for strong action in these turbulent times.

In today’s economy, service is the great differentiator between two brands. Michelli will share how customer loyalty is the best way to ensure your business survives economic downturns.

Categories : Business/Finance/Economy