Elaine Allison

Topics

Presentations

Driving a Culture of Care
Everyone in your organization plays a role in customer service. In fact, the only reason to be in business is to attract and keep customers. Often products, services, regulations or delivery methods change so rapidly that it's difficult to keep up. Are your staff ready to find "3rd ways" even where things don't get planned? Are you ready to enhance your "culture of care" for both employees and your customers?

I Can Fix That: Guiding Principles to Resolve Anything
Organizations are constantly up against competitive pressures, budget constraints, loss of morale, traditional growing pains or amalgamations. Imagine what could happen if everyone could get into the mind set of resolve! Participants are pushed to think, create and solve. They leave with a smile of relief, brains bursting with ideas and hearts filled with hope. Companies, associations, governments and individuals will remark on the immediate changes they feel, act upon and observe as they come upon challenges, stumbling blocks or obstacles.

Be the Leader they Stay for: Engaged Leadership for the Next Generation
Most people leave because of poor leadership...be the one they stay for! The storm is upon us. Leadership will be key in this four-generation workforce. Are your leaders ready to manage with compassion and spirit and still get things done? Discover not only why, but how to lead this unique situation by using remarkable "Velvet Hammer" techniques.

Get More of what You Want

It Doesn't Matter if You Are Right, It Only Matters if You Can Find a 3rd Way

Flipping Your B - Instead of the Bird!

Summary Profile

Elaine Allison, CSP is a customer care advocate who specializes in the travel & tourism industry.  She converts leaders and teams into customer care crusaders through her affable style using her entertaining real life examples from the front line and has helped many clients become #1 in Customer Service.

"Without raving fan customers a company struggles to keep up.  Organizations that strive to be the best in Customer Care both internally and externally - win every time.  They are able to grow, develop new products and extraordinarily keep ahead of their competitor".

Now is the time to use Elaine's expertise and discover her unique techniques for leaders and staff to accelerate your culture of care. Elaine is uniquely positioned to help those in the travel & tourism industry as she has both a security background and an extensive airline background.  She was one of Canada's first female prison guards in an all-male maximum security prison at the age of 19 back in the 70's, and then became a flight attendant and manager for one of the top global award winning airlines in Customer Service.  Whether she was handling a difficult customer in the jail (where her life depended on it), or one at 35,000 feet - the skills she learned firsthand have translated into helping other's resolve issues on the spot with ease, efficiency and eloquence.

If you want your audiences ready to handle their next customer service issue effortlessly and are ready to accelerate to the next level in customer care hire Elaine to start your next Customer Service crusade.  

"Those who can solve problems and live in the mindset of resolve will never be out of business or unemployed."

Elaine's Raving Fan Says....

Vancouver International Airport - Voted #1 Airport in Customer Service 2 year in a row

"Elaine spoke to over 5,000 of our 20 different airport client organizations in resolving customer care issues during our multi-year plan and in preparation for the 2010 Olympic & Paralympic Winter Games in Vancouver, BC. The complexity of the task and the sheer numbers of varying audience needs was monumental. The results were significant with high ratings from all organizations. In addition, the programs contributed to YVRAA (Vancouver International Airport Authority) winning the prestigious #1 Airport - North America (Skytrax) 2010 award."

Credentials:

• Bestselling Author of: The Velvet Hammer - PowHERful Leadership Lessons for Women Who Don't Golf
• CSP (Certified Speaking Professional)
• Visions of Excellence Entrepreneur of the Year Award (2002)
• Peter Legge - Story Teller of the Year Award (CAPS)
• Formal Education in Curriculum Design & Adult Education

Are you ready to become #1 in Customer Care?