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Paco Underhill

Pioneer on Consumer Behavior

Underhill has spent over 20 years conducting research on the different aspects of shopping, and has catalogued over 900 aspects of interaction between the shopper and the store. A fascinating and highly insightful speaker, Underhill tailors his presentations to the specific needs of his clients. Whether he is working with McDonald's, Starbucks, Estée Lauder, Bloomingdale's or Blockbuster, Underhill provides companies with the insight needed to truly understand their customers.
  • New York, NY US
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Topics

Marketing/Merchandising Retail

Presentations

Why We Buy: The Science of Shopping

Summary Profile

Paco Underhill has spent more than 20 years observing people’s favorite pastime: shopping. Undercover in malls across the country, Paco has documented the behaviors of consumers and discovered what it takes to please today’s shopper. A leading expert and pioneer on consumer behavior, Paco has helped stores, banks, consumer product manufacturers, cultural institutions, and public and commercial space developers understand what motivates the behaviors of today’s consumer. Whether you’re a retailer, developer or marketer, Paco’s creative and insightful tips will provide the effect you are trying to achieve. He is the founder of an international research and consulting firm, and author of the bestsellers Why We Buy and Call of the Mall. Client Testimonials “Underhill, whose clients include McDonald's, Starbucks, Estée Lauder, and Blockbuster, stocks "Why We Buy" with a wealth of retail insights…he also looks to the future, projecting massive retail opportunities with an aging baby-boom population and predicting how online retailing will affect shopping malls.” Amazon.com
 

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