Darci Lang

Where we set our focus on a day-to-day basis powerfully affects job performance, relationships with coworkers and clients, our families, our friends, and ultimately our self-worth. When you hold Darci’s magnifying glass in front of your life, you are in control of determining where you set your gaze. Will you choose the 90% that works in your life, or choose to focus on the 10% that doesn’t? Through her humourous narrative, Darci shares how she has used this tool to shape her life and the lives of those around her. Everyone from management to the newest recruit can discover something in Darci’s powerful and enduring message.

Empower Your Audience to:
• Build more positive work relationships without sacrificing precious personal energy
• Cope with negative people
• Become the uplifting influence on those around them

Focus on the 90% for Service Providers
Have you ever been served by someone who did not seem to be enjoying what they were doing? Or by someone who was not a “people person”? Have you ever been served by a person who clearly should not be working at that job anymore? If you do not enjoy what you do, it is very difficult to serve with a positive focus. Building great service starts with your employees. Before they can provide FOCUSed service, they need to examine their attitude towards their job and serving clients all day. Darci discusses some tried and true ways to connect with the client. The client isn’t always right, sometimes they are rude. It’s important to have empathy but to be able to put the interaction into perspective so it doesn’t affect every other client we work with that day. Darci’s speaks from experience. By the time she was 24 years old, she was an entrepreneur, owning a tuxedo rental store, a bridal show and, as she transformed into a motivational speaker. From humble beginnings in her dad’s Volkswagen garage, waiting on tables and working retail; then taking a company from bankruptcy to an award‐winning business! She understands what focused service is all about.

Have you ever been served by someone who did not seem to be enjoying what they were doing? Or by someone who was not a “people person”? Have you ever been served by a person who clearly should not be working at that job anymore? If you do not enjoy what you do, it is very difficult to serve with a positive focus. Building great service starts with your employees. Before they can provide FOCUSed service, they need to examine their attitude towards their job and serving clients all day. Darci discusses some tried and true ways to connect with the client. The client isn’t always right, sometimes they are rude. It’s important to have empathy but to be able to put the interaction into perspective so it doesn’t affect every other client we work with that day. Darci’s speaks from experience. By the time she was 24 years old, she was an entrepreneur, owning a tuxedo rental store, a bridal show and, as she transformed into a motivational speaker. From humble beginnings in her dad’s Volkswagen garage, waiting on tables and working retail; then taking a company from bankruptcy to an award‐winning business! She understands what focused service is all about.