Michelle Ray

We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves. When we go out in the world with a happier disposition, we impact others positively. By our own demeanor, we create an energy force that has the power to change attitudes and change lives. We should never underestimate our own personal power! This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own “stinkin’ thinking”. Whether your group needs an attitude adjustment, tune-up or makeover, audience members experience a memorable, popular keynote as they learn what lies behind a s.m.i.l.e as well as the true meaning of making a difference!

Is leadership the influence you have on others? The respect you get from your peers? Your ability to implement a business strategy? The number of sales you make? Or the number of friends you have on Facebook? Over the course of her professional career, Michelle got hit with two deep recessions that brought her face to face with the true meaning of leadership….the challenge of leading oneself. From starting out as an administrative assistant during the first recession and working her way up to management for 23 regional radio and TV stations…to helping the largest cinema complex in the southern hemisphere increase revenue when everyone else’s budgets were shrinking… to dressing up as Cat Woman to teach her team what it really takes to win business during an economic downturn… Michelle learned that the true test of leadership is how you lead a team of one. Michelle now challenges you to be the leader in your own work and life. Are you tapping into your own innovative potential? Are you leading yourself by demonstrating unwavering confidence in your personal and career decisions in an unpredictable economy? Are you ready to lead the team of one? It all comes back to YOU. Are you ready?

In these volatile times, teams within every type of organization are grappling with the challenges presented by the different values, attitudes and expectations present in today’s business climate. “Operation Cooperation” offers you a winning strategy to build an outstanding workplace culture where everyone is empowered to communicate, collaborate and connect. In this interactive presentation, the concept of cooperation will be reinforced with an emphasis on the importance of successful internal workplace relationships to achieve an atmosphere of camaraderie and respect. Our external professional relationships are compromised when the spirit of a unified team is lacking. Participants will have the opportunity to refocus, re-energize and be reminded of the value of collective wisdom… prerequisites for outstanding team relationships.

The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude” for the business your customers provide? Are they giving a gold-medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds.  Is your team set up to win the seven second challenge with customers? The theme of this exciting keynote address or workshop is based on the reality that almost 70% of customers take their business elsewhere due to an attitude of indifference!

Leading the Generations
The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Those days are gone forever and unless organizations are willing to invest in their people emotionally and financially, the best and brightest will unashamedly seek opportunities elsewhere, leaving you scrambling to replace them. In this context, employers must be willing to rethink existing hiring, mentoring and training practices and let go of old ideas that shaped the traditional organizational structures. In this fun and informative presentation, participants learn how to adjust attitudes regarding the secret to motivating and retaining our workforce to create outstanding intergenerational workplaces. Developing an unbiased viewpoint and flexible approach, coupled with exceptional interpersonal skills and specific methods to keep all team members engaged, productive and satisfied. These are prerequisites for leadership success in managing our human capital.

The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Those days are gone forever and unless organizations are willing to invest in their people emotionally and financially, the best and brightest will unashamedly seek opportunities elsewhere, leaving you scrambling to replace them. In this context, employers must be willing to rethink existing hiring, mentoring and training practices and let go of old ideas that shaped the traditional organizational structures. In this fun and informative presentation, participants learn how to adjust attitudes regarding the secret to motivating and retaining our workforce to create outstanding intergenerational workplaces. Developing an unbiased viewpoint and flexible approach, coupled with exceptional interpersonal skills and specific methods to keep all team members engaged, productive and satisfied. These are prerequisites for leadership success in managing our human capital.